Refund Policy

We sell digital products that cannot be returned. However, not all is lost: Your purchase is only refundable in the following circumstances.

To initiate a refund, please contact us at hello@factory738.com.

You found a technical problem with our product. Please contact us first with specific information about the problem, and we have discovered a consistently reproducible error with the product files that cannot be resolved.
The description of the product was incorrect. We consider an item to be "misrepresented" if the delivered item does not fulfill the purpose described in the product description, or if an item stated to be included is not delivered.
A receipt or proof of purchase is required to complete your return.
If your refund is approved, we will notify you and send you instructions on how to obtain your funds.

You (or your client) no longer require the purchased item.
You discovered a better product or changed your mind about your purchase.
You lack the necessary expertise to use the product.
You do not have the necessary software to open and edit the product (as described in the listing).
You purchased an item by mistake, and our system shows that the product was downloaded.
You have the impression that the item is of poor quality.
You have a technical problem, but you are unable or refusing to provide sufficient evidence.
Your product was purchased more than 30 days ago.